American Dry Cleaners at 1806 North Graham Street, Charlotte, North Carolina.

At the the beginning of the spring season, I took all of my winter/cold weather clothing to American Dry Cleaners for a final season cleaning. I picked up the items and tucked them away in a closet for later wear during cold weather. As I pulled several of my dresses out of the cleaner bags, I realized that the hems were completely out of the dresses. They were not in this condition when I dropped them off. I took the dresses back and met with a very nice woman who looked up my order in the system and confirmed that the dresses were not damaged when I brought them in. She apologized and assured me that they would be hemmed. I went to pick up the dresses today and not only were they not hemmed, there was a charge of $29.00 (which I declined). They informed me that the owner, Larry, instructed them NOT to do anything to the dresses. He even questioned that I had them cleaned at their facility. Added that too much time had passed for them to do anything with the dresses and I should have checked each item when I brought them home. Larry, I'm a business owner myself and appreciate good, honest customer service; I understand the value of making things right with a client. The nonchalant "we don't care" attitude and further questioning if I even brought these items to your location was poor form as a business owner. Folks, there are plenty of good choices for getting your dry cleaning done. Avoid this one. They don't understand your value and aren't willing to own up when they damage your items.